Responsible Gaming
at glboss
At glboss, we believe that real enjoyment only happens when players are in control. We are proud to offer one of the most comprehensive responsible gaming frameworks available to Filipino online players — because the fun stops the moment it becomes a problem.
glboss Responsible Gaming Principles
Responsible gaming is not just a regulatory checkbox for glboss — it is a core part of how we operate. Every Filipino player who chooses glboss deserves a safe, fair, and transparent environment where they remain fully in control of their play. Here are the six pillars that define our approach.
Strict 21+ Age Verification
Every glboss account applicant must confirm they are at least 21 years old during registration. We conduct mandatory KYC identity checks — including government-issued Philippine ID verification — before a new account is fully activated. Any account found to belong to someone under 21 is immediately and permanently closed, with all funds forfeited and the case referred to PAGCOR.
Player-Controlled Limits
glboss gives you direct control over how much you spend and how long you play. You can set daily, weekly, or monthly deposit limits, session time limits, and single-wager caps directly from your account settings. Once a limit is set, it takes effect immediately and cannot be raised for a minimum of 72 hours — a cooling-off window designed to prevent impulsive decisions.
Session Time Reminders
Losing track of time is one of the most common triggers of problem gambling. glboss sends you automatic on-screen reminders after you have been playing for 30, 60, or 90 minutes — whichever threshold you configure in your responsible gaming settings. You choose the intervals; we make sure the reminder is visible and impossible to miss.
Reality Checks and Cooling-Off
A reality check is a brief pause built into your session that shows you exactly how long you have been playing and your net win/loss position for that session. You can also request a cooling-off period — ranging from 24 hours to 90 days — during which you cannot log in or place any wagers. This tool is ideal when you feel you need a short break without committing to full self-exclusion.
Self-Exclusion Program
If you decide you need a longer break from gambling, glboss's self-exclusion tool lets you block your own account for a period of 6 months, 1 year, 3 years, or permanently. During a self-exclusion period, all login access is suspended, all promotional communications are stopped, and your account cannot be reopened until the exclusion period has fully expired — and even then, only after a mandatory review.
Trained Support Team
Every member of the glboss player support team in Manila and Cebu receives dedicated responsible gaming training. When you reach out for help — whether by live chat or by emailing [email protected] — you will be assisted by someone who understands the sensitive nature of problem gambling and can guide you to the right tools or external resources without judgment.
Your Responsible Gaming Toolkit
glboss has built a full suite of self-management tools that you can activate at any time from your account dashboard. No waiting periods, no approvals needed — you are always in the driver's seat.
Deposit Limits
Cap the total amount you can deposit into your glboss account within a rolling daily, weekly, or monthly period. Limits apply to all deposit methods — GCash, Maya, BPI, BDO, Metrobank, and all other supported Philippine payment channels.
Lowering a deposit limit is instant. Raising it requires a mandatory 72-hour waiting period so you cannot make impulsive decisions in the heat of the moment.
Session Limits
Set a maximum session duration — anywhere from 30 minutes to 8 hours — after which glboss will automatically log you out. A five-minute warning notification is displayed before the session limit is reached.
You can also enable an optional lock-out window after each forced logout, preventing you from logging back in for a set number of hours.
Cooling-Off Periods
Request a temporary account suspension lasting anywhere from 24 hours to 90 days. During this period your account is inaccessible, no deposits can be made, and you will receive no marketing messages from glboss.
At the end of the cooling-off period, your account automatically reactivates. Use this when you feel the need for a structured short break without permanent exclusion.
Self-Exclusion
For players who need a firm, extended break, self-exclusion closes your glboss account for a minimum of six months. Options include 6 months, 1 year, 3 years, or a permanent lifetime ban.
Once activated, self-exclusion cannot be reversed until the period expires. After expiry, a mandatory wellbeing review is conducted by our responsible gaming team before reinstatement.
All responsible gaming tools are available inside your glboss account dashboard under Account Settings → Responsible Gaming. Changes to limits and exclusions are processed in real time. If you have difficulty accessing these tools or need immediate assistance, contact our support team directly at [email protected] — available 24 hours a day, 7 days a week.
Recognizing Problem Gambling
Problem gambling does not always look the same from the outside. It can develop gradually over months or years, often without the player — or their family — realizing what is happening. Understanding the warning signs is the first and most important step toward getting help.
If you recognize any of the signs on this list in yourself or someone close to you, please do not hesitate to use glboss's responsible gaming tools or reach out to an external support organization. Asking for help is a sign of strength, not weakness.
If you or someone you know is in crisis due to gambling-related distress, please contact the National Center for Mental Health (NCMH) Crisis Hotline. The NCMH provides free, confidential mental health support to all Filipinos.
Chasing losses: Continuing to gamble — often with larger bets — in an attempt to recover money already lost in previous sessions.
Gambling beyond your means: Spending money that is budgeted for rent, utilities, groceries, tuition, or other essential household needs on gambling.
Borrowing money to gamble: Taking out loans, using credit cards, or borrowing from family and friends specifically to fund gambling sessions.
Lying about gambling activity: Hiding the frequency or amount of gambling from partners, family members, or employers.
Inability to stop: Repeatedly failing to stick to self-imposed limits, or feeling a powerful urge to gamble even when you have decided not to.
Neglecting responsibilities: Missing work, skipping family commitments, or withdrawing from social activities in order to spend more time gambling.
Gambling as emotional escape: Using gambling to cope with stress, depression, loneliness, boredom, or anxiety rather than for entertainment.
Restlessness or irritability when not gambling: Feeling anxious, agitated, or unhappy during periods when you are not able to gamble.
Quick Self-Check: Are You Playing Safely?
Take a moment to honestly answer the following questions. If you answer "yes" to two or more of these, we strongly encourage you to use glboss's responsible gaming tools or seek external support.
Have you gambled with money you could not afford to lose — money that was intended for bills, food, or other essential expenses?
Have you tried to win back money you had already lost by continuing to play, increasing your bets, or returning the next day to "recover" losses?
Have you ever felt the need to keep your gambling activity secret from your family, partner, or close friends because you were worried about their reaction?
Have you borrowed money, sold personal belongings, or used savings that were meant for other purposes in order to gamble?
Has gambling caused significant stress, conflict, or tension in your personal relationships, at work, or in your daily responsibilities?
Have you set a limit for yourself — a time limit, loss limit, or spending budget — and then broken that limit during the same session?
If you answered "yes" to one question, be aware and consider setting tighter limits on your glboss account. If you answered "yes" to two or three questions, we recommend activating a cooling-off period and reviewing your play patterns with our support team. If you answered "yes" to four or more questions, please consider activating self-exclusion and seeking professional support from a qualified counselor or responsible gaming helpline. Remember — glboss is here to help, not to judge. Your wellbeing always comes first.
How to Activate Self-Exclusion on glboss
Activating self-exclusion on your glboss account is a straightforward process that takes less than five minutes. Once confirmed, the exclusion is immediate and cannot be reversed until the chosen period has fully elapsed.
glboss's self-exclusion program is designed to align with the responsible gaming guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR regulates online gaming in the Philippines and requires all licensed operators to maintain effective player protection mechanisms. For further information on PAGCOR's responsible gaming framework, we encourage players to refer to official PAGCOR communications and publications.
Log In to Your glboss Account
Access your account via the glboss Login page. Make sure you are using your own registered account and that your identity has been fully verified through the KYC process.
Navigate to Account Settings
From your account dashboard, click on your profile icon in the top-right corner and select Account Settings from the dropdown menu.
Open Responsible Gaming
Inside Account Settings, locate and click the Responsible Gaming tab. This section contains all available player protection tools including limits, cooling-off, and self-exclusion.
Select Self-Exclusion and Choose a Duration
Click Self-Exclusion, then choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the confirmation summary carefully so you fully understand the effect of your choice.
Confirm via OTP Verification
glboss will send a one-time PIN to your registered Philippine mobile number. Enter this OTP to confirm your self-exclusion request. Once verified, your account is locked immediately.
Receive a Confirmation Email
A confirmation email is sent to your registered address within minutes, outlining the exclusion period and what happens when it ends. Keep this email for your reference. If you need support during the exclusion period, you can still contact us at [email protected].
Enjoy glboss — Always Responsibly
glboss offers a world-class gaming experience for Filipino players who are 21 years and older. Explore our full catalog of live casino games, slots, bingo, and sports betting — and always play within your means, on your own terms.